Privacy Policy

1. Who we are

The data controller for this website is [Company legal name], [legal form], registered at [registered address], [registration number]. You can contact us about privacy through the contact page or at [privacy contact email].

2. Data we collect

We collect only what you choose to send us and what is technically necessary to run the site:

• Forms (contact, demo request, project intake, newsletter): your name, email, company and the details you provide.
• Smile AI assistant: the messages you type and the page you are on, so a reply can be generated.
• Technical data: IP address and request metadata in server logs, used for security and rate limiting.

3. How we use it and our legal basis

• Responding to your enquiry or demo request — steps taken at your request before a contract, or our legitimate interest in replying.
• Sending the newsletter — your consent, which you can withdraw at any time.
• Keeping the site secure and preventing abuse — our legitimate interest.

4. The Smile AI assistant

When an AI provider is configured, your messages are sent from our server to that provider to generate a reply. Provider: [AI provider name and data processing terms]. When no provider is configured, the assistant runs in a scripted demo mode and messages are not sent to any third party. Conversation history is kept in your browser's session storage and cleared when you close the tab or use “Clear conversation”. Please don't share card details, passwords or sensitive personal information in the chat.

5. Who we share it with

We use processors to host the website and deliver form submissions: [hosting provider], [form delivery / CRM provider]. We do not sell personal data. Where data is transferred outside the EU, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. How long we keep it

Enquiries are kept for [retention period] after our last contact, unless they lead to a contract. Newsletter data is kept until you unsubscribe.

7. Your rights

Under the GDPR you can request access to, correction or deletion of your data, object to or restrict processing, and request portability. You can also lodge a complaint with your supervisory authority — in France, the CNIL (cnil.fr). To exercise your rights, contact us via the contact page.

8. Changes to this policy

We'll update this page when our practices change. Last updated: [date].